Customer Relations Seminar for Dairy Professionals


Dairy professionals who work within Pennsylvania's dairy industry are invited to attend a professional development conference on Thursday, May 15, titled "Essentials for Enhancing Your Career." The meeting will run from 9 a.m. to 2:30 p.m. and will include an opening discussion followed by two sets of breakout sessions.
The one-day conference is being hosted by the Center for Dairy Excellence and the Penn State Extension Dairy Team at the Penn State Visitors Center in State College, Pa., to help those who work with dairy farm customers and clients to enhance their customer relations and facilitation skills.
"We are offering this seminar both as a way to provide skill training for our own staff teams and to offer the same skill training to others who are supporting Pennsylvania's dairy farm community," said Emily Yeiser, dairy initiatives manager with the Center for Dairy Excellence.
Penn State Dairy Extension Program Manager Rebecca White added, "We determined the skills we wanted to build for ourselves professionally and also identified topics that would benefit those working in private industry who are routinely supporting farms."
The agenda has been finalized with talented speakers including:
  • Mary Kay Williams, M.Ed, Penn State Corporate Learning, is leading the opening discussion, speaking on "Working with Different Customer Types."
  • Two options for the first two breakout groups are: Lisa Holden and Rob Goodling, Penn State University, on "Meeting Facilitation" or Kevin Silman, College of Education marketing communication specialist, addressing "Email Etiquette."
  • The second session of breakout group options are: Heather Weeks, Penn State Extension, talking on "How to Give the Presentation of a Lifetime," or J. Craig Williams and Gary Hennip, Penn State Extension, along with Alan Zepp, Center for Dairy Excellence, presenting "Interpreting the New Farm Bill."
  • Meeting will wrap up with door prize announcements.
Registration closes Wednesday, May 14, 2014, with a discounted fee of $40 per registrant until May 1. After May 1, the fee increases to $50 per person. A boxed lunch will be provided that day. There are a limited number of seats, so please register early, and don't forget to invite others to join you so they may also enhance their career.
For more information on the "Essentials for Enhancing Your Career" conference, contact Emily Yeiser at the Center for Dairy Excellence at 717-346-0849 or, or Rebecca White at 814-863-3917 or